MOC KPIs Performance
Overall Achievement Status
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Overall Score
Deduction Points 80
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Key Performance Indicators
General Requirements
(KPI-001)
PPM Scheduled Tasks Delivered on Time
(KPI-002)
Routine FM Activities Performed as Per Approved Procedures
(KPI-003)
Reactive Maintenance Delivered in Accordance with Response and Rectification Times
(KPI-004)
Corrective Maintenance to Preventive Maintenance Ratio
(KPI-005)
Backlog of Preventive Maintenance Work
(KPI-006)
Customer Satisfaction
(KPI-007)
Supply Chain & Contract Management
(KPI-008)
Training Programs
(KPI-009)
Uniform and Personal Hygiene
(KPI-010)
Staff Turnover to be < 5.0% per Month
(KPI-011)
Detailed KPI Analysis
General Requirements
Fields
Current Status
PPM Scheduled Tasks Delivered on Time
Formula:
(Completed without delay - Rejected without Delay) / (Completed without delay + Completed with delay + All Cumulative Backlogs)
Fields
Current Status
Routine FM Activities Performed as Per Approved Procedures
Fields
Current Status
Reactive Maintenance Delivered in Accordance with Response and Rectification Times
Formula:
(Completed without delay - Rejected without Delay) / (Completed without delay + Completed with delay + All Cumulative Backlogs)
Fields
Current Status
Corrective Maintenance to Preventive Maintenance Ratio
Formula:
((Completed PM without delay + Completed PM with delay + PM Backlog) / (Total CM Issued)) / (70/30)
Fields
Current Status
Backlog of Preventive Maintenance Work
Formula:
1 - (All Backlogs / (Completed with delay + Completed without delay + All Cumulative Backlogs))
Fields
Current Status
Customer Satisfaction
Fields
Current Status
Supply Chain & Contract Management
Fields
Current Status
Training Programs
Fields
Current Status
Uniform and Personal Hygiene
Fields
Current Status
Staff Turnover to be < 5.0% per Month
Fields
Current Status